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The ServiceNow Certified Implementation Specialist – Human Resources Exam

Specification defines the purpose, audience, testing options, examination content

coverage, test framework, and the prerequisites necessary to become a ServiceNow

Certified Implementation Specialist for Human Resources.





Exam questions are based on official ServiceNow training materials, the ServiceNow

documentation site, and the ServiceNow developer site. Study materials posted

elsewhere online are not official and should not be used to prepare for the

examination.





• Practical knowledge about Human Resources processes and some knowledge

of IT Service Request workflows is also helpful


• Three (3) to six (6) months field experience participating in ServiceNow

deployment projects or maintaining ServiceNow instances


• Participation in at least one ServiceNow HR deployment project


• General familiarity with industry terminology, acronyms, and initialisms





Learning Domain % of Exam


1 Describe and use the ServiceNow HR System

Architecture


• Plugins


• HR Table Structure


• Application Scoping 36%


2 Configure and Implement ServiceNow Core HR


Applications and HR Service Portal


• Users, Groups, Skills and Roles


• Assignment Rules


• HR Services, HR Catalog Items, and Record


Producers


• HR Service Portal Branding 41%


3 ServiceNow Implementation Methodology


• Understand SAIF and SIM Methodologies 7%


• Identify Recommended Implementation


Workshops


• Proficiency with Writing or Loading Stories to

Govern the Engagement


4 4 Describe and Use Platform, Role, and Contextual

Security


• Describe how Platform, Role, and Contextual

Security are Used in ServiceNow


• Understand how the Delegated Developer role

works


• Understand how to Configure Security Options to

Protect HR Data 16%


Total 100%





Multiple Choice (single answer)


For each multiple-choice question on the exam, there are at least four possible

responses. The candidate taking the exam reviews the response options and selects the

one response most accurately answers the question.


Multiple Select (select all that apply)


For each multiple-select question on the exam, there are at least four possible

responses. The question will state how many responses should be selected. The

candidate taking the exam reviews the response options and selects ALL responses that

accurately answer the question. Multiple-select questions have two or more correct

responses.


Exam Results


After completing and submitting the exam, a pass or fail result is immediately

calculated and displayed to the candidate. More detailed results are not provided to

the candidate.


Exam Retakes


If a candidate fails to pass an exam, they may register to take the exam again up to

three more times for a cost of $100.

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