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Exam Number : SDM_2002001050
Exam Name : SDM Certification - NI
Vendor Name : Nokia
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SDM_2002001050 test Format | SDM_2002001050 Course Contents | SDM_2002001050 Course Outline | SDM_2002001050 test Syllabus | SDM_2002001050 test Objectives

Exam Details:
- Number of Questions: The number of questions in the SDM_2002001050 test may vary, but typically it consists of around 60 to 70 multiple-choice and scenario-based questions.

- Time: Candidates are usually given 90 minutes to complete the exam.

Course Outline:
The SDM_2002001050 test focuses on assessing the candidate's knowledge and skills related to SDM (Service Delivery Manager) certification. The course outline may cover the following key areas:

1. SDM Concepts and Framework:
- Understanding the role and responsibilities of a service delivery manager
- Exploring the service delivery lifecycle and its stages
- Understanding service strategy, design, transition, operation, and improvement
- Identifying key processes and practices in service delivery management

2. Service Design and Planning:
- Understanding customer requirements and expectations
- Defining and documenting service level agreements (SLAs)
- Planning and designing service catalog and service offerings
- Identifying and managing service dependencies and risks

3. Service Delivery Operations:
- Implementing service delivery processes and procedures
- Managing service requests, incidents, and problems
- Monitoring service performance and ensuring service quality
- Managing customer relationships and expectations

4. Service Improvement and Optimization:
- Analyzing service performance metrics and KPIs
- Identifying areas for improvement and implementing service improvements
- Conducting service reviews and customer satisfaction surveys
- Continually optimizing service delivery processes and practices

Exam Objectives:
The objectives of the SDM_2002001050 test typically include:
- Assessing the candidate's understanding of service delivery management concepts, principles, and best practices.
- Evaluating the candidate's ability to plan, design, and implement effective service delivery processes and procedures.
- Testing the candidate's knowledge and skills in managing service operations, including incident, problem, and change management.
- Assessing the candidate's ability to analyze service performance, identify areas for improvement, and implement service enhancements.

Exam Syllabus:
The specific test syllabus for the SDM_2002001050 test may include the following topics:

1. SDM Concepts and Framework:
- Introduction to service delivery management
- Service delivery lifecycle and stages
- IT service management frameworks (e.g., ITIL, COBIT)
- Key processes and practices in service delivery management

2. Service Design and Planning:
- Understanding customer requirements and expectations
- Service level agreements (SLAs) and service catalogs
- Service design and documentation
- Managing service dependencies and risks

3. Service Delivery Operations:
- Service delivery processes and procedures
- Incident, problem, and change management
- Service monitoring and performance management
- Customer relationship management

4. Service Improvement and Optimization:
- Service performance metrics and KPIs
- Service improvement initiatives and projects
- Service reviews and customer satisfaction surveys
- Continual service improvement practices

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The SDM_2002001050 test is a certification test offered by Nokia for those who wish to become certified as Service Delivery Manager (SDM) for Nokia Networks Implementation (NI). The test is designed to test the knowledge and skills required to manage Nokia Network Implementation projects effectively. This certification is particularly important for those who want to pursue a career as an SDM, as it helps them demonstrate their expertise and competence in this area.

The SDM_2002001050 test covers a wide range of subjects related to service delivery management for Nokia Networks Implementation, including project management methodologies, risk management, quality management, financial management, and stakeholder management. The test also focuses on the various tools and techniques used in service delivery management, such as project scheduling, resource allocation, and performance monitoring.

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To prepare for the exam, candidates are encouraged to attend the Nokia Service Delivery Management training course, which provides an in-depth understanding of the concepts and principles covered in the exam. Additionally, they can also use the study materials and practice tests provided by Nokia to familiarize themselves with the test format and types of questions.

The test consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it. To pass the exam, candidates must score at least 70%. Upon passing the exam, candidates will receive a certificate from Nokia, which demonstrates their expertise in Service Delivery Management for Nokia Networks Implementation.

This certification is particularly important for those who want to advance their careers in the telecommunications industry, as it provides them with the necessary skills and knowledge to manage complex service delivery projects effectively. Additionally, it helps them stand out in the job market and gives them a competitive advantage over other candidates.

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