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CIS-RC exam Format | CIS-RC Course Contents | CIS-RC Course Outline | CIS-RC exam Syllabus | CIS-RC exam Objectives

Exam Code: CIS-RC

Exam Name: ServiceNow Certified Implementation Specialist - Risk and Compliance

Number of Questions: 60

Duration: 90 minutes

Question Types: Primarily multiple-choice (single or multiple response)

Passing Score: 70% (minimum cut-off to earn the certification)

Delivery Method: Online proctored or onsite proctored exam

Languages: English (primary)



GRC Overview

- GRC Positioning and Framework

- Understanding how GRC fits into the broader ServiceNow platform

- role in Integrated Risk Management (IRM)

- the GRC profile

- activation of the GRC plugin

- supports end-to-end risk

- compliance processes.

- Key Terminology

- Definitions and applications of core GRC concepts in the context of ServiceNow implementations.

- Technical Details

- Basic architecture

- data model overview

- integration points with IT Service Management (ITSM)

- Governance- Risk- and Compliance (GRC)

- Integrated Risk Management (IRM)

- GRC Profile

- Risk Framework

- Compliance Framework



Implementation Planning

- Use Cases

- Identifying common GRC scenarios

- regulatory reporting

- vendor risk management

- internal control testing.

- Implementation Team

- Roles and responsibilities for project stakeholders

- project managers

- GRC analysts

- technical implementers.

- Implementation Checklist

- Step-by-step planning guide

- plugin activation

- data migration strategies

- testing protocols

- Personas- Groups- and Roles

- Defining user personas (e.g.- risk owner- compliance manager)

- assigning appropriate ServiceNow roles for access control

- Implementation Blueprint

- Stakeholder Mapping

- Role-Based Access Control (RBAC)

- Use Case Scoping

- Go-Live Checklist



Entity Framework

- Entity Scoping Overview

- Principles of scoping entities to represent organizational structures like divisions- departments- or geographies

- Entity Type Approach

- Configuring entity types as templates for common scoping needs- such as business units or legal entities

- Entity Class Approach

- Advanced classification of entities based on attributes like risk appetite or regulatory focus.

- Entity Architecture

- Relationships between entities- risks- controls- and citations

- hierarchy setup and inheritance of policies.

- Entity Scope

- Entity Type

- Entity Class

- Scope Hierarchy

- Entity Canvas



Policy and Compliance

- Policy and Compliance Records

- Creating and maintaining policy documents

- control statements

- related artifacts

- Policy and Compliance Architecture

- Data model for policies

- lifecycles- versioning- and attachments

- Policy and Compliance Configuration

- Setting up control libraries

- regulatory mappings

- automated evidence collection workflows

- Policy

- Control

- Compliance Program

- Citation

- Control Objective

- Evidence Collection



Risk and Advanced Risk

- Classic Risk Assessment Lifecycle

- Steps including identification

- exam

- response planning

- monitoring.

- Advanced Risk Assessment Lifecycle

- Incorporation of Monte Carlo simulations

- scenario analysis

- integration with enterprise risk frameworks

- Risk Management and Advanced Risk Assessment Architecture

- Configuration of risk frameworks

- scoring models

- dashboards for risk visualization

- Risk Assessment

- Risk Lifecycle

- Advanced Risk Assessment

- Risk Appetite

- Risk Response

- Key Risk Indicator (KRI)



Common Elements and Extended Capabilities

- Common Elements

- Shared configurations such as workflows- notifications- and reporting across GRC modules

- Extended Capabilities

- Regulatory Change Management (RCM)

- vendor risk exams

- custom integrations

- GRC Workspace

- Notification Workflow

- Performance Analytics

- Regulatory Change Management (RCM)

- Vendor Risk Management (VRM)



Audit and Advanced Audit

- Audit Management Essentials

- Creating audit engagements

- assigning resources

- tracking issues.

- Advanced Audit Features

- Automated sampling

- continuous monitoring

- integration with controls testing

- Audit Architecture

- Relationships between audits- issues- and remediation tasks

- Audit Engagement

- Audit Issue

- Continuous Auditing

- Remediation Plan

- Audit Scope

- Workpaper

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